Refund and Returns Policy

Last updated: June 24, 2026

We want you to feel confident shopping with HiLogo. If you are not satisfied with your purchase, please review our return and refund policy below.

Return window

You may request a return within 30 days after your order is delivered. Return requests made after 30 days may not be accepted.

Return eligibility

To be eligible for a return, items must be unworn, unwashed, unused, undamaged, and returned in their original condition with tags and packaging where applicable. We may refuse a return if the item shows signs of wear, washing, damage, odors, stains, or missing parts not caused by our error.

How to start a return

Before sending anything back, please contact us at [email protected] with your order number, the email address used at checkout, and the reason for your return. We will provide return instructions after reviewing your request.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at [email protected]. Include your order number and clear photos of the issue so we can evaluate it and make it right.

Non-returnable items

• Items that have been worn, washed, altered, damaged, stained, or affected by odors.
• Items without original tags or packaging where applicable.
• Gift cards.
• Items marked as final sale, if applicable.

Return shipping

For returns due to personal preference, sizing choice, or change of mind, the customer is responsible for return shipping costs. If the return is caused by our mistake, a damaged item, a defective item, or the wrong item being sent, we will provide a suitable solution after reviewing the issue.

We recommend using a trackable shipping service for returns. HiLogo is not responsible for return packages that are lost or damaged in transit before they reach us.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method. It may take 5–10 business days for your bank or payment provider to post the refund to your account.

Original shipping charges, duties, taxes, and handling fees may be non-refundable unless the return is due to our error or a defective item.

Exchanges

If you need a different size or style, contact us at [email protected]. Availability may vary. In many cases, the fastest option is to return the original item and place a new order.