Shipping Policy

Last updated: June 24, 2026

This Shipping Policy explains how shipping works for orders placed on HiLogo at https://hilogo.shop.

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotions, high-volume periods, or when additional order verification is required.

Shipping destinations

Available shipping destinations and methods are shown at checkout. If your destination is not available at checkout, we may not currently ship to that location.

Delivery estimates

Estimated delivery times vary by destination, shipping method, carrier, customs processing, and local delivery conditions. Delivery estimates shown at checkout or in tracking updates are estimates only and are not guaranteed delivery dates.

Tracking

When your order ships, we will provide tracking information where available. You can also visit our Shipment Tracking page to check your shipment status.

Shipping address

Please make sure your shipping address is complete and accurate before placing your order. HiLogo is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Customs, duties, and taxes

For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply depending on your destination. These charges are determined by local authorities and are the customer’s responsibility unless otherwise stated at checkout.

Lost or delayed packages

If your tracking information shows an unusual delay or if you believe your package may be lost, contact us at [email protected] with your order number and tracking information. We will help review the issue with the available carrier information.