Privacy Policy

Last updated: June 24, 2026

This Privacy Policy explains how HiLogo (“HiLogo”, “we”, “our”, or “us”) collects, uses, shares, and protects information when you visit or make a purchase from https://hilogo.shop.

Information we collect

When you use our website, place an order, create an account, contact us, or subscribe to updates, we may collect information such as your name, email address, billing and shipping details, phone number if provided, order details, account login details, messages you send to us, and preferences you choose to share.

We also collect technical information such as your IP address, browser type, device information, pages viewed, referring URLs, cookies, cart activity, and checkout activity. This helps us operate the website, keep it secure, improve the shopping experience, and understand how visitors use our store.

How we use your information

To process, confirm, fulfill, and deliver orders.
To provide order updates, shipment tracking, customer support, refunds, returns, and exchanges.
To process payments and help prevent fraud, abuse, or unauthorized activity.
To maintain customer accounts, carts, wishlists, and checkout preferences.
To respond to questions submitted through our contact forms or support email.
To improve our products, website, merchandising, and customer experience.
To send marketing emails or promotional messages only where permitted or where you have chosen to receive them.
To comply with tax, accounting, legal, security, and regulatory obligations.

Payments

Payment methods available to you are shown at checkout. Payment information is processed by the payment service providers used on our website. HiLogo does not receive or store your full payment card number.

Sharing your information

We share information only as needed to run our store and provide services to you. This may include payment processors, shipping and fulfillment partners, hosting and security providers, email and customer support tools, analytics services, and professional advisers. We may also share information if required to comply with law, protect our rights, prevent fraud, or respond to lawful requests.

Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site working, remember cart and checkout information, support account login, measure website performance, and improve the shopping experience. You can control cookies through your browser settings, but some store features may not work properly if cookies are disabled.

Marketing communications

If you choose to receive marketing emails, you may unsubscribe at any time using the unsubscribe link in the email or by contacting us at [email protected].

Data retention

We keep order, account, and support information for as long as needed to provide our services, maintain business records, comply with legal or tax obligations, resolve disputes, and protect the security of our website.

Your choices and rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, or receive a copy of certain personal information. You can also opt out of marketing communications. To make a request, contact us at [email protected].

International orders and data transfers

If you place an order from outside the country where our service providers operate, your information may be processed in other countries as needed to provide our website, payment, shipping, support, and security services.